Service & Customer Service - vdma.eu

Different procedures apply for proving preferential origin when trading with countries that benefit from preferential treatment. Older EU agreements rely on authorized exporters, while newer agreements use the REX system.

Customer training is an important after-sales service that can increase customer satisfaction and thus also strengthen customer loyalty. The offers must therefore be well thought out - but they must also be economically viable!

Services in mechanical engineering: The focus is already on people, digitization and sustainability. Will everything be new, will everything be different in the next decade? Four scenarios in the 8th study of the future.

Services in mechanical engineering: The focus is already on people, digitization and sustainability. Will everything be new, will everything be different in the next decade? Around 120 guests discussed future scenarios and received new impetus on applications, training and new business models at Campus Buschhütten.

What is important to service customers in the most important sales countries of the mechanical engineering industry, and what is not? The Global Service study helps to identify regional preferences and to adapt services locally.

The VDMA benchmarks prove that service contributes to success with a multiple of the average company revenue. Services make a significant contribution of almost 20 percent to revenue.

Customer demands on service are constantly increasing. Unplanned machine downtimes result in high downtime costs and customers demand fast response times with the lowest possible costs. With classic service, these requirements can only be met with great difficulty or not at all. The solution is a combination of classic and digital service, consisting of guided service instructions and the use of multimedia media such as augmented reality.

Data and algorithms are central building blocks of digital transformation, innovative business models and new services in an increasingly complex market environment. Especially the mechanical and plant engineering industry, which generates enormous amounts of data with sensors installed in machines, can secure decisive added value and competitive advantages through the targeted analysis of data.

Spare parts are the backbone of the service business in mechanical and plant engineering. But globalization and digitization threaten this attractive and profitable business.

The guide "Successfully marketing digital offerings" presents four success models of digital service types: the integral product improvement, the complementary service, the digital intermediary and the digital innovation. They make it easier for VDMA members to classify their own digital services.

Virtual commissioning is becoming increasingly important as a practical part of digitization in mechanical and plant engineering across all branches of industry. The guide "Virtual Commissioning" provides a cost-benefit analysis and methodical instructions for action to enable an efficient start.

Remote service in mechanical and plant engineering

Tasks that are usually fulfilled by technician visits are a special challenge in the current situation. We give you tips on which solutions can support your processes now.

In a survey, the VDMA Foreign Trade Association investigated why member companies only partially use the EU's free trade agreements for exports. The result provides valuable information for future negotiations of free trade agreements.

Some EU partner countries have already formally declared that they will recognise products originating in the United Kingdom as "originating in the EU" during the transitional period. Other partners have signalled their willingness to do so.

With the entry into force of the withdrawal agreement, the United Kingdom will no longer be a member of the European Union from 1 February 2020. However, ambiguities remain in the preferential processing.

If you want to succeed in tomorrow's agricultural engineering service, you have to consistently expand your know-how at dealer and customer level.

Hardly any profit center in the industry contributes more to business success than the spare parts business.

The successful guide "Operating compressors safely and economically" has now been extended to include compressed air systems. It is available in German and English language.

Brazil's solar energy sector is growing intensively. Medium-sized solar parks for decentralised generation offer particularly good opportunities.

As a member, you can actively participate!

Where answers count and expertise is required: At VDMA Photovoltaik Equipment, you receive all the services the industry needs in Germany. Professional and reliable, we are the drive and backing for your company. We catch the top themes and create values for you.

The professional Association of Cleaning Systems is an affiliation of manufacturers of floor cleaning and high-pressure cleaning machines for commercial and industrial cleaning technology. It represents the interests of its members concerning all kinds of economic and technical issues in politics, legislature, customer relations, research and education, trade fair corporations and the public and media.