Service & Customer Service - vdma.org
Service / After Sales Services
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At around 20 percent, service is one of the biggest revenue generators in the mechanical engineering sector and makes a significant contribution to overall earnings. In times of crisis, it sustainably supports the company.
The VDMA assists its member companies in service development with the VDMA Benchmarks Customer Service, studies and experience exchange events, or even within the company with tips on how to optimize service activities. Please do not hesitate to contact us!

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With the ‘Sustainability Talks’, the VDMA is organising a web series on current and relevant sustainability topics for the mechanical and plant engineering industry. You can find an overview of the topics and dates here.
In future, the Environment and Sustainability department will provide ten topic-specific newsletters for targeted information on environmental and sustainability topics.
What SMEs need to consider in the context of digital transformation in order to establish and ensure the operational technology security (OT security) of their machines and systems.b
How to introduce AI-based planning systems: from identifying suitable use cases and creating digital foundations to designing agile and human-centered innovation processes.
Over 100 guests came together in Berlin on July 9, 2025 to discuss the GEG, EPBD and the role of mechanical engineering in the building and heating transition. The focus: technology-open, practical solutions for implementation in partnership.
The focus of the beverage and liquid food industry is on intelligent circular systems and sustainable resource management in the production and packaging process as well as on the responsible use of raw materials.
The EU omnibus package is intended to significantly reduce the bureaucratic burden on companies. Now the package must no longer be torpedoed. Bureaucracy must not become an obstacle to innovation.
A comprehensive analysis of your own marketing instruments helps to identify strengths and weaknesses and to develop optimal sales and marketing activities. Use the latest VDMA benchmarks!
The CO2 border adjustment mechanism CBAM is being simplified and many small companies will be exempt. An important step - but only a temporary solution.
The international conference on rolling and plain bearings (17 - 18 June, 2026 in Dresden) will cover topics such as tribology and lubrication, bearing damage, NVH and many more.
The VDMA regulatory cockpit provides you with a central, practical overview of current and upcoming regulations. It helps you identify relevant information at an early stage, evaluate it strategically, and derive concrete measures.
The 6th edition of the VDMA Technology Guide Oil Gas Petrochemicals with focus on Net-Zero Solutions for energy-intensive Industries. Are you among the Who's Who of European process technology suppliers?
Twin transformation in mechanical and plant engineering: How digitalization and sustainability together enable new business models and make the industry fit for the future.
The new EU packaging regulation is part of the Green Deal and came into force on February 11, 2025. From August 12, 2026, most of the regulations will be binding in all EU member states. This also puts pressure on the valves industry.
Around 55 specialists and managers from the fields of innovation, development, strategy and foresight accepted the invitation to the VDMA Corporate Foresight Spring Conference on May 14 and 15, 2025 at KSB SE & Co. KGaA in Frankenthal.
The amendment to the German Federal Emission Protection Ordinance (4th BImSchV) by the German legislator brings clarity and relief both for the placing on the market of smaller electrolysers below 5 MW and for large-scale plants.
MES play a central role when it comes to intelligent processes for sustainable production. They are the technological basis for ecologically responsible production methods without losing sight of economic efficiency.
Customer training is an important after-sales service that can increase customer satisfaction and thus also strengthen customer loyalty. The offers must therefore be well thought out - but they must also be economically viable!
Good news from Brussels: the suspension of several reporting obligations gives companies the capacity to act in order to focus on important areas of transformation.
Have you already calculated your company's climate footprint and defined ambitious climate targets? But what specific measures can a company take to achieve these goals?
We honor outstanding companies that demonstrate the innovative strength in Baden-Württemberg with excellent digitalization solutions, highly innovative developments and holistic transformation projects.
AUMA has published a guideline for the uniform calculation of greenhouse gases when organizing trade fairs.
To ensure the competitiveness of the mechanical and plant engineering industry, the VDMA is calling for reliable economic framework conditions. A strong industry means a strong economy.
Veranstaltungen & Messen
We cordially invite you to our online event "Skill Management for SMEs - Challenges in Production & Service". It is part of our series on skills and resource planning for SMEs, which is aimed at various corporate functions.
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