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At around 20 percent, service is one of the biggest revenue generators in the mechanical engineering sector and makes a significant contribution to overall earnings. In times of crisis, it sustainably supports the company.
The VDMA assists its member companies in service development with the VDMA Benchmarks Customer Service, studies and experience exchange events, or even within the company with tips on how to optimize service activities. Please do not hesitate to contact us!

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Fresh ideas for green factories: Liebherr wins the VDMA Award 2025 - young talents show how climate protection succeeds in mechanical engineering.
The expert audience has made its decision: with its acoustic AI solution that detects even the smallest defects in metals, the Dutch startup RESONIKS prevailed over two other finalists in the live vote for the Startup Award.
How will Europe's mechanical and plant engineering industry hold its own in the global competition of the future? The new future study by VDMA and McKinsey shows which trends, success factors and approaches are crucial now.
The 5th meeting of the VDMA Valves PCR project took place recently - this time at VDMA member company KSB in Frankenthal. Thanks to the assembled experts, great progress was made.
At drinktec 2025 from September 15 to 19 in Munich, the VDMA and its cooperation partners will be presenting a selection of innovative processes and systems for the beverage and liquid food industry.
Bio-based, recyclable, reusable: Krones is researching how alternative packaging for beverages can be compatible with existing and new machines. One example of alternative container materials is the pulp bottle.
The planned EU Deforestation Regulation urgently needs to be revised and its launch postponed by at least two years. It is poorly crafted and bureaucracy at its best, criticizes the VDMA in a letter to the Commission.
DRIVE4GREEN informs you at an early stage about EU and national legislation on sustainability, carbon footprint and ecodesign - with opportunities to help shape the future and exclusive industry insights.
The EU's omnibus package on sustainability is intended to protect small and medium-sized industrial companies from excessive reporting obligations. This goal must no longer be watered down in the European Parliament.
VDMA member company Hosokawa Alpine AG manufactures machines for processing bulk materials, among other things. Alexander Schmid, Vice President Sales Powder & Particle Processing, reports on the state of the industry in an interview.
British Columbia is home to 1,100 mining companies, 16 operating mines and 16 of Canada's 31 critical raw materials. This makes Canada a strategically important partner for Europe's raw material supply.
In future, the Environment and Sustainability department will provide ten topic-specific newsletters for targeted information on environmental and sustainability topics.
What SMEs need to consider in the context of digital transformation in order to establish and ensure the operational technology security (OT security) of their machines and systems.b
How to introduce AI-based planning systems: from identifying suitable use cases and creating digital foundations to designing agile and human-centered innovation processes.
Over 100 guests came together in Berlin on July 9, 2025 to discuss the GEG, EPBD and the role of mechanical engineering in the building and heating transition. The focus: technology-open, practical solutions for implementation in partnership.
The focus of the beverage and liquid food industry is on intelligent circular systems and sustainable resource management in the production and packaging process as well as on the responsible use of raw materials.
The EU omnibus package is intended to significantly reduce the bureaucratic burden on companies. Now the package must no longer be torpedoed. Bureaucracy must not become an obstacle to innovation.
A comprehensive analysis of your own marketing instruments helps to identify strengths and weaknesses and to develop optimal sales and marketing activities. Use the latest VDMA benchmarks!
The CO2 border adjustment mechanism CBAM is being simplified and many small companies will be exempt. An important step - but only a temporary solution.
The international conference on rolling and plain bearings (June 17 - 18, 2026 in Dresden) will cover topics such as tribology and lubrication, bearing damage, NVH and many more.
The VDMA regulatory cockpit provides you with a central, practical overview of current and upcoming regulations. It helps you identify relevant information at an early stage, evaluate it strategically, and derive concrete measures.
The 6th edition of the VDMA Technology Guide Oil Gas Petrochemicals with focus on Net-Zero Solutions for energy-intensive Industries. Are you among the Who's Who of European process technology suppliers?
Twin transformation in mechanical and plant engineering: How digitalization and sustainability together enable new business models and make the industry fit for the future.
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