Expertenthemenbeschreibung Service / After Sales Services

Service / After Sales Services

Design Profitable Services 

Photo
shutterstock

At around 20 percent, service is one of the biggest revenue generators in the mechanical engineering sector and makes a significant contribution to overall earnings. In times of crisis, it sustainably supports the company.

The VDMA assists its member companies in service development with the VDMA Benchmarks Customer Service, studies and experience exchange events, or even within the company with tips on how to optimize service activities. Please do not hesitate to contact us!

Photo

shutterstock

MidiJumpmarks

Titel der Empfehlung: Service / Kundendienst

RecommendedTIPP
  • VDMA Benchmarks Service 
Customers honor digital services in mechanical engineering. The VDMA Customer Service 2020 benchmarks show sales of digital services. The VDMA provides impetus for marketing digital services.

From our content

From our content
VDMA web series: Sustainability Talk

With the ‘Sustainability Talks’, the VDMA is organising a web series on current and relevant sustainability topics for the mechanical and plant engineering industry. You can find an overview of the topics and dates here.

VDMA information on environmental and sustainability topics

In future, the Environment and Sustainability department will provide ten topic-specific newsletters for targeted information on environmental and sustainability topics.

OT security in industrial SMEs

What SMEs need to consider in the context of digital transformation in order to establish and ensure the operational technology security (OT security) of their machines and systems.b

Smart scheduling - optimizing dynamic production planning with AI

How to introduce AI-based planning systems: from identifying suitable use cases and creating digital foundations to designing agile and human-centered innovation processes.

Focus on GEG and EPBD: technology solutions for the heating transition in buildings

Over 100 guests came together in Berlin on July 9, 2025 to discuss the GEG, EPBD and the role of mechanical engineering in the building and heating transition. The focus: technology-open, practical solutions for implementation in partnership.

drinktec TOP Topic: Circularity & Resource Management

The focus of the beverage and liquid food industry is on intelligent circular systems and sustainable resource management in the production and packaging process as well as on the responsible use of raw materials.

"Reduce red tape, don't water down the omnibus package!"

The EU omnibus package is intended to significantly reduce the bureaucratic burden on companies. Now the package must no longer be torpedoed. Bureaucracy must not become an obstacle to innovation.

How is your marketing doing? VDMA benchmark is a strategic compass

A comprehensive analysis of your own marketing instruments helps to identify strengths and weaknesses and to develop optimal sales and marketing activities. Use the latest VDMA benchmarks!

“CBAM simplification is right, but insufficient”

The CO2 border adjustment mechanism CBAM is being simplified and many small companies will be exempt. An important step - but only a temporary solution.

BEARING WORLD Conference: Call for Papers until 17 August, 2025

The international conference on rolling and plain bearings (17 - 18 June, 2026 in Dresden) will cover topics such as tribology and lubrication, bearing damage, NVH and many more.

VDMA regulatory cockpit - exclusive for you as a member!

The VDMA regulatory cockpit provides you with a central, practical overview of current and upcoming regulations. It helps you identify relevant information at an early stage, evaluate it strategically, and derive concrete measures.

VDMA Tech Guide Net-Zero Transition - New edition: deadline 19.8.2025!

The 6th edition of the VDMA Technology Guide Oil Gas Petrochemicals with focus on Net-Zero Solutions for energy-intensive Industries. Are you among the Who's Who of European process technology suppliers?

Shaping the future: Twin Transformation in mechanical and plant engineering

Twin transformation in mechanical and plant engineering: How digitalization and sustainability together enable new business models and make the industry fit for the future.

New EU packaging rules also affect building valves

The new EU packaging regulation is part of the Green Deal and came into force on February 11, 2025. From August 12, 2026, most of the regulations will be binding in all EU member states. This also puts pressure on the valves industry.

Corporate Foresight Conference - Regulation & strategic foresight

Around 55 specialists and managers from the fields of innovation, development, strategy and foresight accepted the invitation to the VDMA Corporate Foresight Spring Conference on May 14 and 15, 2025 at KSB SE & Co. KGaA in Frankenthal.

Clarity at last for the approval of electrolysis plants in Germany

The amendment to the German Federal Emission Protection Ordinance (4th BImSchV) by the German legislator brings clarity and relief both for the placing on the market of smaller electrolysers below 5 MW and for large-scale plants.

"Manufacturing Execution Systems - focus on sustainability"

MES play a central role when it comes to intelligent processes for sustainable production. They are the technological basis for ecologically responsible production methods without losing sight of economic efficiency.

Your training offers: customer-friendly and profitable

Customer training is an important after-sales service that can increase customer satisfaction and thus also strengthen customer loyalty. The offers must therefore be well thought out - but they must also be economically viable!

"Stop the Clock for sustainability reporting is essential"

Good news from Brussels: the suspension of several reporting obligations gives companies the capacity to act in order to focus on important areas of transformation.

Measures to reduce the climate impact of companies

Have you already calculated your company's climate footprint and defined ambitious climate targets? But what specific measures can a company take to achieve these goals?

Call for applications for "Allianz Industrie 4.0 AWARD Baden-Württemberg

We honor outstanding companies that demonstrate the innovative strength in Baden-Württemberg with excellent digitalization solutions, highly innovative developments and holistic transformation projects.

AUMA with pioneering work for the sustainability of trade fairs - Guidelines

AUMA has published a guideline for the uniform calculation of greenhouse gases when organizing trade fairs.

Key demands of the VDMA for the 21st legislative period

To ensure the competitiveness of the mechanical and plant engineering industry, the VDMA is calling for reliable economic framework conditions. A strong industry means a strong economy.

VDMA Magazin Teaser Service & Kundendienst

The future of service
Innovative tools, artificial intelligence, a digital platform for services - Ersa GmbH is expanding its service. Nevertheless, those responsible are convinced: without direct customer contact, there will still be no top service in the future.
Photo

Veranstaltungen & Messen

Veranstaltungen & Messen

Tue. 16.09.25 Tue. 16.09.25

  • Service-Management
  • Baden-Wuerttemberg
  • After Sales Services
  • Production
  • Kundendienst

We cordially invite you to our online event "Skill Management for SMEs - Challenges in Production & Service". It is part of our series on skills and resource planning for SMEs, which is aimed at various corporate functions.

Places available

Level 2 Minimal Contact Display