Events and trade fairs - vdma.org

Events

Events
Kick-off event VDMA working group "QM für Süd-BaWü" - From trouble to solution: Success factor complaint management

Baden-Wuerttemberg
Experience Exchange (closed circle)
Ulm
Personal Meeting

placesAvailable

Free event

Several forward-looking trends are emerging in QM complaints management in mechanical and plant engineering in 2025, which respond to technological developments as well as economic and regulatory conditions. These include the digitalization and automation of the complaints process through AI-supported analyses, automated workflows and the increased use of self-service portals for customers and suppliers.

placesAvailable

Free event

Thu. 11.09.25

09:00 - 15:00 hrs.

Event location

ZwickRoell GmbH & Co. KG
August-Nagel-Str. 11
89079 Ulm
GERMANY

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Event language

German

Complaints management is becoming increasingly supply chain&uuml

Thu. 11.09.25

09:00 - 09:05 hrs.

Welcome and news from the VDMA

Dr. Raphael Neuhaus, VDMA Baden-Württemberg, Stuttgart

09:05 - 09:30 hrs.

Company presentation ZwickRoell GmbH

09:30 - 10:15 hrs.

Keynote speech by ZwickRoell:

How is ZwickRoell organized in the complaint management process? What rules and standards are important to us? How do we want to satisfy complaint customers?

10:15 - 10:30 hrs.

Coffee break

10:30 - 11:00 hrs.

Keynote speech Handtmann GmbH:

Experience in complaints management at Handtmann

11:00 - 11:30 hrs.

Facts and figures on complaints management - experiences from the VDMA

Dr. Frank Bünting, VDMA Business Advisory, Frankfurt

11:30 - 12:30 hrs.

Lunch together

12:30 - 13:30 hrs.

Company tour