Events and trade fairs - vdma.eu
Exchange of experience "Customer training"
The "Customer training" experience exchange will take place on May 6, 2026 (evening before on May 5, 2026 from 7 p.m.) at the
- Viessmann Kühlsysteme GmbH
- Dr.-Vießmann-Str. 1
- 95030 Hof/Saale
- GERMANY
- German
The "Customer training" experience exchange will take place on May 6, 2026 (evening before on May 5, 2026 from 7 p.m.) at the
Shutterstock
Agenda
Wed. 06.05.26
1. Greeting
2. Presentation of the host company and the training portfolio
3. interactive introductory round
4. Case study I - Using AI to generate content for customer training courses
- Presentation of the training portfolio
- Who is responsible for content creation and where does the content come from?
- How can AI support content generation?
- Examples from practice
- Excursus: What other uses do we see for AI in the training sector?
- What needs to be changed?
- Obstacles and success factors
7. Practical report II - Learning management systems in use for customer training courses
- Integration of customer training into the corporate strategy
- Project planning and selection process
- Implementation in the company
- Project content
- Authoring tools
- Actions in the backend
- Practical tips: Obstacles and success factors
8. Workshop - Use of digital tools for customer training
9. open discussion and exchange of experiences
