Veranstaltungen & Messen - vdma.eu
Digitization offensive in customer service: "How to make service in mechanical engineering fit for the future!"
placesAvailable
Kostenlose Veranstaltung
Smart digitalization in technical service enables faster problem solving, reduces downtimes and creates efficient processes for greater customer satisfaction and clear competitive advantages.
placesAvailable
Kostenlose Veranstaltung
Veranstaltungssprache
- German
Smart digitalization in technical service enables faster problem solving, reduces downtimes and creates efficient processes for greater customer satisfaction and clear competitive advantages.
Shutterstock
Medium-sized manufacturers in the mechanical engineering sector face some major challenges in technical service: there is a shortage of young talent, expertise is being lost due to ageing, and the expectations of international customers are constantly rising. How can these current challenges be met? One possible answer is a comprehensive quality offensive with targeted training and the complete digitalisation of all relevant service processes.
An impressive best practice presentation by an international mechanical engineering company explains how the transition from current problems to sustainable success in the digital service world can be achieved. The focus is on the introduction of a field service management tool that digitally networks resource planning, equipment management, skill management and customer service – seamlessly integrable into existing ERP environments.
The result: more efficient processes, faster response times, more satisfied customers and a stronger competitive position!
Take advantage of this opportunity to discuss current use cases, challenges and solutions with experts from Bauer-Kirch, Manroland Sheetfed and the VDMA. Be inspired by entertaining keynote speeches and learn about opportunities for transfer to your company.
Our web event is aimed at specialists and managers from the fields of service, production, digitalisation, IT and management.
Moderator: Walter Heinrich Neumann
Registration deadline: 14 October 2025
A few days before the event, registered participants will receive confirmation of their participation and technical details about the online tool, including a dial-in link. If you are unable to attend despite having registered, please send us a short message.
In the interests of efficient dialogue, we have limited the number of participants. Registrations will be considered in the order in which they are received.
Participation in the event is free of charge.
Organizer
The event is offered by ProduktionNRW. ProduktionNRW is the cluster for mechanical engineering and production technology in North Rhine-Westphalia and is run by VDMA NRW. ProduktionNRW sees itself as a platform for networking, informing and marketing companies, institutions and networks with each other and along the value chain. A significant portion of the services provided by ProduktionNRW are funded by the Ministry of Economic Affairs, Industry, Climate Protection and Energy of the State of North Rhine-Westphalia.
An impressive best practice presentation by an international mechanical engineering company explains how the transition from current problems to sustainable success in the digital service world can be achieved. The focus is on the introduction of a field service management tool that digitally networks resource planning, equipment management, skill management and customer service – seamlessly integrable into existing ERP environments.
The result: more efficient processes, faster response times, more satisfied customers and a stronger competitive position!
Take advantage of this opportunity to discuss current use cases, challenges and solutions with experts from Bauer-Kirch, Manroland Sheetfed and the VDMA. Be inspired by entertaining keynote speeches and learn about opportunities for transfer to your company.
Our web event is aimed at specialists and managers from the fields of service, production, digitalisation, IT and management.
Moderator: Walter Heinrich Neumann
Registration deadline: 14 October 2025
A few days before the event, registered participants will receive confirmation of their participation and technical details about the online tool, including a dial-in link. If you are unable to attend despite having registered, please send us a short message.
In the interests of efficient dialogue, we have limited the number of participants. Registrations will be considered in the order in which they are received.
Participation in the event is free of charge.
Organizer
The event is offered by ProduktionNRW. ProduktionNRW is the cluster for mechanical engineering and production technology in North Rhine-Westphalia and is run by VDMA NRW. ProduktionNRW sees itself as a platform for networking, informing and marketing companies, institutions and networks with each other and along the value chain. A significant portion of the services provided by ProduktionNRW are funded by the Ministry of Economic Affairs, Industry, Climate Protection and Energy of the State of North Rhine-Westphalia.
Agenda
木. 16.10.25
Ihr inhaltlicher Kontakt zu dieser Veranstaltung
Ihr organisatorischer Kontakt zu dieser Veranstaltung
